CARPROTOOL WOSRT SUPPORT EVER

**RG AUTOTRONICS** · 6th October, 2015, 10:49 AM

Hi all anyone know about this company CARPROTOOL i bought cpt with activation for Renesas R5F2154AE i download software and drivers then try to read and it says connect fail so i left it for the next day. When i connect the next day unit does not have serial no. anymore and it says damaged so after many many emais support finally goes on teamveiwer and checks and says device is damaged . I then order a new device takes another 3 days and i was promised that on my new purchase the activation would be transfered to new serial no. I received unit Friday and could not use it because renesas not activated...so today is Tuesday and after more than 20 emails to shop support and skype i am at my witts end no replies no support and no activation. How can this be called service or support if no one even responds to a mail.

PLEASE GIVE ME SOME ADVICE ANYONE OR PLEASE STOP SUPPORTING COMPANIES WHO GIVE BAD SUPPORT BUT WHEN YOU BUYING ONLINE EMAIL RESPONSE IS ALMOST SIMULTANIOUS

CARPROTOOL WORST SUPPLIER EVER PLEASE PASS ON TO AS MANY USERS SO THEY DONT GET CONNED OUT OF THEIR MONEY

REGARDS
RIYAAD

**RG AUTOTRONICS** · 6th October, 2015, 01:37 PM

Ok after all of that finally got support and manage to get module read and the programmer is quiet good reads fast and acurate on this R5F2154AE now the next challenge does anyone know where crash is ...data flash or code flash because this tool supposed to have clear crash utility but once again no response on email when i request clear file or even info as to which file to clear

Regards
Riyaad

**FxShaw** · 6th October, 2015, 01:48 PM

Next issue you going to have is as the same with most ppl who bought this tool...can write to renesas sure that is the easy part...can get a simple tool like jtag to write to them too...but getting the file would be the next challenge.

**RG AUTOTRONICS** · 7th October, 2015, 10:45 AM

That is so unfair i hope they do something about this

Regards
Riyaad

**DARFVADER** · 23rd November, 2015, 06:14 PM

LOL was just considering buying that too !

**cdex** · 22nd April, 2016, 09:27 PM

i bought immo service tool and so not very good experience, waiting for replys about it.

let?s see what happens

**cdex** · 25th April, 2016, 08:29 PM

about the algos they are improving and it?s getting better

the people are good and correct

**slick_dick** · 25th April, 2016, 09:11 PM

I like my AST dongle

thank you carprotool

**magnacin** · 12th May, 2016, 07:42 PM

I recently bough the tool. At first it took me a while to figure out how it works. I even wanted to returned it, so I gave it a little time to figure out.
I have most of the activations and the AST dongle. It is a very good tool to work with once you get the hang of it. Greg has been good support so far. I plan to buy more tools from them.
Some files they don?t have take sometime to get solutions, but I guess thats everywere else.

**PierreTheron** · 13th May, 2016, 01:09 AM

The problem is that whenever i give them good solution on cleared file they still feel a fouck about me trying to help them .. So why should i give all my hard work to figure out good cleared files to them ..

Their programmer does work but they almost always think we are more stupid than them ...

I can again add to my profile worst support ever..

That will show on all off my posts ..

Gave them connection diagram to fix it end last week after spending halve a day on it. They not even updated it yet on their site ...So they will wait till the next guy complain on it for this airbag unit ..

But be happy the owner is now skiing in the ALPS on our Money or having a Holiday in the Bahamas ...